Refund & Returns Policy
Effective Date: July 17, 2025
At SDL Clothing, we want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we’re here to make the return and refund process as simple and hassle-free as possible. Please read our policy below before requesting a return.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that the following conditions are met:
The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are still attached.
The product shows no signs of wear, washing, or alteration.
A valid proof of purchase (order confirmation or receipt) is provided.
To start a return request, please contact us at:
Email: info@sdlclothings.us
Be sure to include your order number and the reason for your return so our support team can assist you promptly.
2. Items That Cannot Be Returned
For hygiene and quality assurance reasons, the following items are not eligible for return:
Products that have been worn, washed, or damaged after delivery.
Items returned without their original packaging or tags.
Final sale, clearance, or promotional items.
Underwear, swimwear, or other intimate apparel.
Gift cards or other non-returnable digital products (if applicable).
3. Refund Policy
After receiving your returned item, our team will carefully inspect it to ensure it meets our return requirements.
If your refund is approved:
A confirmation email will be sent to you.
Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Please note that original shipping charges are non-refundable unless the return is the result of our error, such as receiving an incorrect or defective item.
4. Exchanges
Currently, SDL Clothing does not offer direct product exchanges.
If you require a different size, color, or style, simply return your eligible item for a refund and place a new order through our website.
5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
Your order number
Clear photos of the item
Photos of the packaging (if applicable)
A brief explanation of the issue
Send your request to:
Email: info@sdlclothings.us
Once verified, we will arrange a replacement or issue a full refund at no additional cost.
6. Return Shipping
Customers are responsible for return shipping costs unless:
The item received is defective.
The wrong item was shipped.
The product was damaged during delivery.
We strongly recommend using a trackable shipping service, as SDL Clothing cannot be responsible for returns lost during transit.
7. Return Address
SDL Clothing
610250 Santa Monica Blvd
Los Angeles, CA 90067
United States
8. Contact Us
If you have any questions regarding returns, refunds, or your order, our customer support team is always happy to help.
Email: info@sdlclothings.us
Address:
SDL Clothing
610250 Santa Monica Blvd
Los Angeles, CA 90067
United States
Thank you for choosing SDL Clothing. We appreciate your trust and look forward to providing you with an exceptional shopping experience.